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Our Policies & Procedures
Appointments & Cancellations: Walk-ins are always welcomed, however, it is recommended that you pre-book your treatment in advance to ensure the desired appointment time & service are available. Any cancellations with less than 24 hours’ notice are subject to a cancellation fee of $50. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service(s). We recognize the time of our clients and staff is valuable and have implemented this policy for a reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment at the same time.
First Appointment: Please arrive 10 minutes early so there is time to complete the necessary client form on your FIRST scheduled appointment.
Late Arrivals: When clients arrive late for their appointment, we will do everything possible to accommodate, however, in consideration of the next scheduled client, your appointment may have to be rescheduled & a charge of 50% of your missed service will apply.
When you schedule an appointment with us you are agreeing to these policies. If you are unable to attend your appointment, we ask that you notify us 24 hours in advance for individual bookings & 48 hours advance notice for group bookings.
Free Parking: Reserved parking stalls for clients are available outside of the front entrance of the spa.
Gratuities & Taxes: Gratuities & taxes are not included in the price of your service. Gratuities may be given to your technician based on appreciation for excellent service.
We are a perfume/scent free environment.
Business Hours: 9:00 am - 5:00 pm / Tuesday - Friday.
After hours appointments available. Please give us a call for availability.